One Page Feedback
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Welcome to the Allegiance customer feedback forum. We are an objective third party committed to making sure your voice is heard by the bank. Your constructive feedback is welcomed and will be sent to the bank for a response.
Before submitting your comments, you will have the option to remain anonymous.
My message is a:
CustomerVoice Contact Information
Required fields are marked with an asterisk (*).
Do you wish to remain anonymous for this feedback?
* First name:
* Last name:
* E-mail address:
* Re-enter e-mail address:
Address line 1:
Address line 2:
I want a response:
Yes, as soon as possible.
No, I don't require a response; however, the bank may respond if they wish.
I don't want a response.
I prefer contact via:
What is your bank account number?
(this is optional)
CustomerVoice Feedback Information
Which division are you with?
Bank of American Fork
Lewiston State Bank
People’s Town & Country Bank
My comments are about the following:
Bank of American Fork Overall
Lewiston State Bank Overall
People's Town and Country Overall
Select the appropriate office:
American Fork Office
BAF Financial Center
Pleasant Grove Office
Salt Lake City Office
Saratoga Springs Office
South Jordan Office
Spanish Fork Office
St. George Office
North Logan Office
Preston In-Store Office
Select the appropriate department:
My Compliment is regarding (a selection must be made to continue):
My Complaint is regarding (a selection must be made to continue):
My Suggesttion is regarding (a selection must be made to continue):
My Question is regarding (a selection must be made to continue):
My... is regarding (a selection must be made to continue):
Staff (tellers, managers, loan officers, etc.)
Hours of Operation
Cleanliness/Appearance of Facilities
Type your Complaint here:
Type your Compliment here:
Type your Suggestion here:
Type your Question here:
Type your.... Here:
What would you like the bank to do to resolve this issue?
What are some ways that the bank can improve?
Estimate the date of service.
Is this regarding a particular employee? If yes, input employee name.
If no or unsure,leave blank.
How long have you been a customer?
I am not yet a customer
Less than 6 months
6 months to less than 3 years
3 years to less than 5 years
5 years to less than 10 years
10 years or more
I prefer not to say
CustomerVoice Optional Survey
The bank requests that you take a brief moment to answer the following questions.
If you wish to skip this survey, scroll down and submit your comments now. If you have time, answer the following questions.
Overall, how satisfied are you with the bank?
Do you plan to continue to purchase products and/or services from the bank:
Would you recommend the bank to a friend:
What information did you primarily rely on in selecting the bank:
Advertisement (Newspaper, Billboard, TV, Website, etc.)
Recommendation from friend, family member, or colleague
Direct mailer sent to my home or office
The reputation of the bank
Proximity to my home or office
I know and trust an employee of the bank
I can't remember
I can rely on the bank to deliver outstanding quality, service and value:
The bank values your relationship and really cares about you:
The bank employs outstanding, knowledgeable employees:
The bank listens well and responds quickly to requests:
You trust the bank's personnel to behave with fairness and integrity:
The bank makes it simple for you to do business with them: